Friday Treat – More Great Thoughts about Customer Service

Last week, we shared great thoughts about customer service.  Your reaction was so positively overwhelming that we decided to share more great thoughts to inspire you and continue thinking about ways you and I can better serve our customers and partners.

”A sale is not something you pursue, it is something that happens to you while you are immersed in serving your customer.

~ Unknown

”To my customer. I may not have the answer, but I’ll find it. I may not have the time, but I’ll make it.”

~ Unknown

”Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.”

~Donald Porter V.P., British Airways

 

”As far as customers are concerned you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back – perhaps even to make or break the company.”

~ Unknown

”Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!”

~Gene Buckley, Sikorsky Aircraft

”If we don’t take care of our customers, someone else will.”

~ Unknown

”Being on par in terms of price and quality only gets you into the game. Service wins the game.”

~Tony Alessandra

”If you want to be creative in your company, your career, your life, all it takes is one easy step… the extra one. When you encounter a familiar plan, you just ask one question: What ELSE could we do?”

~Dale Dauten

 

Remember to dwell in possibilities but have fun doing so.

Cindy